Orders are generally shipped next business day for in stock items, any items that need to be ordered from suppliers can take an extra 2-3 days.
Some items have build times and may take longer, refer to the product descriptions for any lead times.
For all returns or exchanges, please contact us at info@creativecycles.cc
If you change of mind about your purchase, we will gladly offer to exchange any unwanted item(s) within 14 days of the order shipment date, as long as the item is in new & un-used condition, and in the original packaging.
All return postage costs are to be paid for by the customer – unless the product is deemed to be faulty. Postage insurance is highly recommended as we cannot accept any responsibility for missing parcels lost in transit.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Restocking Fees
Some of the products listed on Creative Cycles Workshop are made to order. In these instances – we will need to charge a 5% restocking fee for any customer-requested order cancellations.
